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Diabetes Support in Australia

A diabetes diagnosis can feel overwhelming. But Australia has a comprehensive support system — from subsidised supplies to free education programs to helplines staffed by health professionals. Here's everything you need to know.

Key Support Services

NDSS Helpline

Your first call after diagnosis. Free access to diabetes educators, subsidised supplies (test strips, insulin pumps, CGMs), education programs, and peer support. Registration is free.

NDSS 1800 637 700Mon–Fri 8:30am–5pm

ndss.com.au

Diabetes Australia

National peak body. Information on Type 1, Type 2, and gestational diabetes, plus the 1800PREVENT line for people at risk of Type 2.

1800 PREVENTMon–Fri 8:30am–5pm

diabetesaustralia.com.au

After Diagnosis — First Steps

1. Register with the NDSS. Your GP or diabetes educator can register you. Free — gives access to subsidised supplies and programs.

2. See a diabetes educator. Ask your GP for a referral to a Credentialled Diabetes Educator. They'll teach you blood glucose monitoring, medication, diet, and exercise.

3. See a dietitian. Under a GP Management Plan, you can get Medicare-subsidised dietitian visits.

4. Book regular GP reviews. HbA1c every 3–6 months, annual eye checks, foot checks, kidney function tests.

5. Look after your mental health. Up to 40% of people with diabetes experience significant emotional distress. It's treatable.

The Mental Health Connection

Chronic conditions significantly increase risk of depression and anxiety. If you're struggling emotionally, these free screening tools can help.

Take the DASS-21 Take the K10 Get a Mental Health Plan

AskMyGP

Free Australian health tools & information

What am I eligible for? How Medicare works Prepare for your GP visit What to bring to your appointment More free tools at askmygp.com.au →

Information only, not medical advice.

Common Questions About Diabetes Support

Is the NDSS free to join?

Yes. Registering with the National Diabetes Services Scheme costs nothing and is open to anyone diagnosed with diabetes in Australia. Your GP, endocrinologist, or credentialled diabetes educator can register you, or you can register online with a healthcare professional's confirmation of diagnosis.

What's the difference between Type 1 and Type 2 diabetes support?

Type 1 support tends to focus on insulin pump and continuous glucose monitor (CGM) subsidies, since Type 1 always requires insulin. Type 2 support often centres on the 1800PREVENT line, lifestyle programs, and oral medication management, though many people with Type 2 also use insulin over time. Both groups access the same NDSS registration and educator referral pathway.

Do I need a GP referral to see a diabetes educator?

Generally yes, if you want the visit bulk-billed or subsidised as part of a GP Management Plan. Some diabetes educators also accept self-referrals at a private fee. Ask your GP about a Team Care Arrangement, which can provide Medicare-subsidised visits to a diabetes educator, dietitian, and podiatrist.

Can I get a Continuous Glucose Monitor (CGM) subsidised?

Subsidised CGMs are available through the NDSS for eligible people with Type 1 diabetes, and for some people with Type 2 diabetes who meet specific criteria (such as insulin-treated with additional risk factors). Eligibility rules are set by the Australian Government and reviewed periodically — your NDSS-registered diabetes educator or GP can confirm your current eligibility.

How often should I get my HbA1c checked?

Most people with diabetes have an HbA1c blood test around every 3 months, though your doctor may space this out if your levels are stable and well-controlled. The usual target is below 6.5% (48 mmol/mol), but your own target may differ based on your diabetes type, how long you've had it, and your overall health — ask your GP what target is right for you.

How often should I have my eyes checked for diabetic retinopathy?

Diabetes Australia recommends an eye check at least every two years, and more often if your optometrist or ophthalmologist advises it — especially if you already have eye changes. Optometrist visits are fully covered by Medicare with no referral needed; a GP or optometrist referral is needed to claim the Medicare rebate for an ophthalmologist.