Last updated: July 2026
We don't require accounts or logins. Screening tool results, journal entries, and safety plans are processed and stored only in your browser — never sent to our servers. We use Google Analytics to understand site traffic in aggregate, and may show Google-served ads, both of which use cookies as described below.
Helplines.com.au is operated by Digital Treasure Pty Ltd, an Australian company. This policy also describes how our related sites (askmygp.com.au, careforamma.com, carercompass.org, myagedcare.info, mydailycost.com, postopcare.info, foodlabelreader.com, clinic-admin.com) handle data, though each site may have minor differences noted on its own privacy page.
Every screening tool on this site — including the DASS-21, K10, PHQ-9, GAD-7, EPDS, ADHD screener, burnout assessment, safety plan builder, and journal — runs entirely in your browser using JavaScript. Your answers, scores, and any text you enter:
We have no way of seeing, recovering, or being asked to disclose your individual results, because we never receive them.
This site uses cookies and similar identifiers (such as local storage) for two purposes:
Analytics (Google Analytics): We use Google Analytics to understand aggregate traffic patterns — which pages are visited, roughly where visitors are located (country/region level), and how people navigate the site. This data is aggregated and is not used to identify you personally.
Advertising (Google AdSense): This site may display advertisements served by Google and its advertising partners. Google and its partners use cookies to serve ads based on your prior visits to this site or other sites, and to measure ad performance. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to this site and/or other sites on the internet.
You can learn more about how Google uses data when you use sites that partner with Google, including advertising cookies, at: How Google uses data when you use our partners' sites or apps.
We do not require account creation, do not collect names, email addresses, or phone numbers through this site, and do not sell or share data with data brokers. We do not knowingly collect data from children under 13, and this site is not directed at children. Your actual screening tool answers and results are never sent to us or any third party (see Section 2) — nothing about which specific tool you used or what you scored ever leaves your browser. Page-view level browsing (which pages you visit, not what you do on them) may be visible to the analytics and engagement tools disclosed in Sections 3 and 6.
The Find Help page embeds a service-finder widget from Healthdirect Australia (National Health Services Directory). When you use that widget, your interactions are subject to Healthdirect's own privacy policy, not ours. We do not receive data from your use of that widget.
Most pages on this site use Grow (by Mediavine), an audience-engagement widget that can show content recommendations and a save/favourite feature. Grow can see which pages you visit on this site to provide this functionality. Separately, if you choose to log in or subscribe through a Grow prompt, Grow may store your email address in hashed (non-readable) form and link it — via identity services such as LiveRamp ATS or Unified ID 2.0 — to build an advertising profile usable across other participating sites, not just this one. You are never required to log in to use any tool or read any page on this site; this only applies if you actively opt in. Grow is not present on our domestic violence, safety planning, or voluntary assisted dying pages. You can review Mediavine/Grow's privacy policy for details, and opt out of personalised ads through the preferences Grow itself presents, or via Google Ads Settings and aboutads.info.
All helpline numbers, clinical tool references, and factual claims on this site are sourced and cited — see individual pages for citations to RACGP, APS, peak bodies, and peer-reviewed research. No content on this site is AI-generated. Nothing on this site constitutes medical advice; see our editorial policy for how content is reviewed.
If this policy changes, we will update the date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.
Questions about this policy or a request relating to your data can be sent via the contact details on our About page.